Project Specialist

Description

At Empower Home Services, we’re more than just a home services company – we’re a team driven by innovation, integrity, and a commitment to excellence. Specializing in solar, HVAC, electrical, and roofing solutions, we take pride in delivering high-quality, energy-efficient services that truly make a difference in our customers’ lives. Our dedication to exceptional service and continuous improvement has earned us a spot on the Inc.

5000 – America’s Fastest Growing Companies list year after year.

When you join Empower, you’re stepping into a dynamic and growing organization where your contributions matter. We foster a culture of collaboration, learning, and advancement where ambitious professionals thrive and are empowered to succeed. If you’re looking to grow your career with a company that’s always raising the bar and striving to be the best in the business, Empower Home Services is the place for you.

The Project Specialist is responsible for managing assigned projects from Notice to Proceed (NTP) approval through Permission to Operate (PTO) and funding completion. Acting as the central coordinator for each project, the Project Specialist works across Sales, Field Operations, Finance, Administrative Operations, and other internal teams to proactively remove obstacles, maintain project momentum, and ensure milestones are completed on schedule. Success is measured by the timely progression of projects through the pipeline, a seamless experience for customers and internal partners, and consistent adherence to established operational standards and service level agreements.

• Own the successful progression of assigned projects from Notice to Proceed (NTP) approval through Permission to Operate (PTO) and funding completion.
• Monitor project milestones, identify risks, and take proactive action to keep projects moving according to established timelines.
• Maintain accountability for the funding process and ensure all required documentation and approvals are completed accurately and on time.

• Serve as the primary point of coordination for assigned projects by working collaboratively with Sales, Field Operations, Finance, and Administrative Operations.
• Identify and resolve project obstacles by proactively engaging the appropriate departments to keep projects on schedule.
• Ensure clear communication and alignment among internal stakeholders throughout the project lifecycle.

• Maintain accurate and timely project records within Jobflo and other company systems.
• Record key project milestones and funding dates as they occur to ensure reporting accuracy and real-time pipeline visibility.
• Ensure project documentation is complete, organized, and compliant with company standards.

• Manage assigned projects in accordance with established pipeline service level agreements (SLAs).
• Monitor milestone performance, proactively address projects approaching SLA thresholds, and escalated risks that may impact project timelines.
• Maintain accountability for meeting individual pipeline performance metrics.

• Provide proactive, timely, and professional communication to customers throughout the project lifecycle.
• Follow established customer communication standards, including Call Pilot and scheduled touchpoints, to keep customers informed of project progress and next steps.
• Deliver a positive customer experience by anticipating questions and resolving concerns promptly.

• Identify recurring process issues, project delays, and operational inefficiencies affecting assigned projects.
• Document trends and communicate root causes and improvement opportunities to the Customer Operations Manager.
• Contribute to continuous improvement initiatives that enhance project flow, customer experience, and operational efficiency.

• Partner with the Installation Scheduling team to ensure projects are scheduled appropriately and remain aligned with project readiness and operational timelines.
• Communicate scheduling changes and project updates to…