Teller​/MSR

Position: Teller/MSR I
Working for Pacific Service Credit Union

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

What's in it for you?

Health insurance coverage:
We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k:
We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. All employees are vested at 100% for the employer match beginning the first day of employment.

Bonus program:
All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance:
Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount

Vacation and sick time:
Full-time employees receive more than two weeks' vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process

We believe it's important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply:
Submit your resume for one of our job openings.

Our Talent Team and our partner - Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview:
After a screening call with TQC, we'll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

About this Role

At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen

organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being. The Teller/MSR I is responsible for performing teller transactions, assisting with account maintenance and account openings, and supporting lending needs. This role delivers exceptional member service, contributes to a positive and professional Credit Union experience, maintains accurate member records, and collaborates with team members to ensure seamless financial service.

The MSR prepares and produces documentation as needed, recommends solutions to meet member needs, and completes tasks efficiently to support members throughout their financial journey. This role requires an organized and dependable individual with strong communication skills and the ability to complete tasks accurately and on time. The position supports the team and organization by assisting with day-to-day activities, completing assigned projects, and contributing to efforts that advance organizational goals and uphold core values, while enhancing member/service outcomes.

Essential Job Functions

* Provide exceptional service experiences to members, and potential members through professional, prompt, accurate and engaging interactions.

* Analyze members' needs and recommend solutions using Pacific Service Credit Union's products and services to strengthen their financial future while achieving established goals.

* Deliver excellent service while assisting members and non-members with common banking transactions including withdrawals, transfers, payments, and basic account maintenance.

* Build lasting relationships with members by maintaining trust and demonstrating strong interpersonal and communication skills.

* Open basic accounts and process loan…