Bilingual Call Center Rep

PART TIME POSITION:
Monday - Friday 1:00 pm - 5:00 pm
WAGES: $18/hour + Commission

The Bilingual Call Center Sales Associate plays a crucial role in our company by connecting with residential owners and renters to inform them about our valuable programs. This part-time position involves making outbound calls, assessing eligibility, and scheduling appointments during the late afternoon. Our company is committed to providing excellent service in a supportive work environment.

• Complete initial and ongoing training as per the Sales Representative Training Plan to stay up-to-date on products, services, and procedures.
• Achieve assigned sales targets and key performance indicators (KPIs) to meet team and company goals.
• Conduct outreach to residential housing owners, educating them about available programs and services.
• Assess eligibility and gather necessary documentation over the phone.
• Schedule consultations between residential occupants and company specialists.
• Ensure appointment details are clearly communicated to the designated specialist.
• Submit all required documentation accurately and in a timely manner.
• Actively contribute to team success and align with the company’s overall objectives.
• Keep detailed records of interactions, issues, and ongoing customer needs.
• Attend all training sessions and team meetings to enhance skills and knowledge.
• Maintain a clean and safe work environment by following company policies and safety regulations.
• Perform other duties as needed to support company operations.

• Bilingual in Spanish - REQUIRED
• High School diploma or equivalent
• 1+ years of customer service experience
• 1+ years of outbound calling experience preferred
• Strong written, verbal, and listening communication skills
• Excellent phone etiquette
• Proficient in computer use, including Outlook and Microsoft Office Products