Clovis Branch - Member Service Specialist II

Clovis Branch - Member Service Specialist II (Full-Time)

Location:

1030 Shaw Ave, Clovis, CA 93612, USA

Department:
Branch Channel Delivery

Reports to:

Branch Manager
Status:
Non-exempt
Job Code: 2201
Pay Range: $21.50 Hourly

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members’ needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations dept., in accordance with current procedures.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including replacing receipt cartridge, clearing a blockage, etc.
• Assists MSS III and above with open and close responsibilities, as needed.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc.), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to provide meaningful financial solutions.
• Mentors and advises MSSIs.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enrolls members in the different channels that Golden 1 uses: online, mobile, etc.
• Recommends lending needs to MSS III and/or business partner.
• Maintains thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.

• H.S. Diploma or GED required.
• 1+ year of prior experience in a cash handling service‑oriented role required.
• 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.

Golden 1 Credit Union offers a comprehensive compensation package, well‑being and work‑life balance programs, career development, rewards and recognition, and a commitment to diversity, equity and inclusion.