Clovis Branch - Member Service Specialist III

Job Title:

Member Service Specialist III;
Status:
Non-exempt;

Reports to:

Branch Manager;
Department:
Branch Channel Delivery;
Job Code: 2401;
Pay Range: $23.00 Hourly.

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members’ needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units, including, but not limited to, replacing receipt cartridges and clearing blockages.
• May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
• Activates alarm and verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits; ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc.), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure meaningful financial solutions.
• Mentors and advises MS SIs and MSS IIs; develops coaching and leadership skills through observation and training.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enrolls members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer members’ home lending/investment needs to the appropriate business partner through EnAct referrals.
• Process consumer loan applications and complete the fulfillment of loan when appropriate; provide approvals based on authorized limits as assigned by the Branch Manager.
• Approves signature cards; audits loan reports and provides coaching as needed to avoid future errors.
• Notarizes member documents (e.g., certification of trust).
• Collects medallion stamp request information and sends to MSS IV or above for approval.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

• H.S. Diploma or General Education Degree (GED) required
• 2+ years of prior experience in a banker role at another financial institution or customer relationship building role preferred
• 1+ year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of our Mission, Vision, and Strategic Goals. The Credit Union is committed to a total rewards philosophy built on a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.

We foster a workplace where every employee is recognized, valued, and motivated to contribute their best.

The above information is provided to indicate the general nature and level of work performed by team members within this classification. Job duties may change or be modified at the Credit Union’s discretion. Any questions about job duties should be discussed with a supervisor.