Public Safety Dispatcher

Positions hired from April 1, 2026 to June 30, 2028 in the Lateral Public Safety Dispatcher class with a minimum of two (2) or more years of public safety dispatching experience may be eligible for up to a $7,500 bonus incentive.

Under general supervision, learn and understand City Police Department dispatching policies, methods, and procedures; receive emergency and non-emergency calls for service through 911, radio, phone, and other communications media; dispatch law enforcement, fire, and other public safety personnel and equipment; provide telecommunications support and incident coordination for field units; learn and serve as call taker for the City of Clovis 911 Public Safety Answering Point;

assist with other non-emergency responsibilities when assigned; perform general office support assignments; help and serve people in need; and perform related work as required.

Positions in this class work in a team setting with other Public Safety Dispatchers using radio equipment and computers; incumbents may be required to handle several emergencies simultaneously. Incumbents work under the guidance of a Lead Public Safety Dispatcher and under the general supervision of a Communications Supervisor. Incumbents receive thorough instructions when tasks are initially assigned and after training are expected to perform duties without constant supervision.

Work is reviewed by the Lead Public Safety Dispatcher, Communications Supervisor, or the Watch Commander while in progress. Incumbents are expected to refer most variations in dispatch work to the supervisor for instructions.

Receive and respond to emergency and non-emergency calls for police, fire, medical, and other related services over phone, 911, radio, and other communications media; respond rapidly to inquiries and requests to ensure proper dissemination of information; interview callers to evaluate location and nature of situation; request all pertinent information; classify incidents; establish dispatch priorities; investigate law enforcement history; query information and provide telecommunications support using CLETS and other databases;

coordinate and maintain contact with other agencies; transfer calls; monitor and broadcast public safety radio transmissions; enter and maintain incident data in CAD, RMS, CLETS; maintain incident records, logs; duplicate recordings of radio and phone communications for court; operate communications center equipment; monitor locations on multiple computer screens; relay information to other agencies; maintain confidential information; confirm warrants; respond to routine phone requests;

brief incoming dispatchers at shift change; answer questions and provide information to the public; monitor camera system; and perform related work as required.

• Possession of a valid California Driver's License and a good driving record.
• Possession of a valid typing certificate or documentation for a minimum of forty (40) net words per minute.
• Completion of the POST Public Safety Dispatcher Basic Course training during the first year of service.

• High school diploma or equivalent.
• Desired:
  Bachelor's degree.
• Three (3) years of experience involving public contact work.

• Knowledge of operating policies, procedures, and functions of the police department.
• Laws, codes, and regulations pertinent to public safety services.
• Procedures, principles, and techniques of communication center operations, dispatching, public safety, and emergency communications.
• Proper operation and care of communications center equipment including phones, computers, radios, and related software.
• Principles, practices, and techniques of computer‑aided dispatch systems.
• General geography of the City of Clovis.
• Public relations methods and techniques.
• Proper English usage, grammar, spelling, and punctuation.
• Techniques of effective communication.
• Office procedures, methods, and equipment including computers and applicable software such as word processing, spreadsheets, and databases.
• Ability to learn policies and procedures of the police department.
• Re…