Care Manager; Madera

Overview

Care Manager (Madera County) (Healthcare)

Reports To:

Community Connect Program Supervisor; FLSA Status:
Non-Exempt;
Probation Period:
Three (3) Months;

Location:

Varies.

Position Summary

Under the direction of the Community Connect Program Supervisor, the ECM Care Manager delivers direct services and care coordination as part of a multidisciplinary team. You will assess whole-person needs, develop and execute care plans, advocate for clients, and ensure timely access to health and social services that drive wellness, recovery, independence, and empowerment.

• Assess client needs across physical health, mental health, substance use disorder (SUD), oral health, trauma history, social supports, housing, employment, and community services.
• Develop and oversee Individual Care Plans (ICP) and Health Action Plans (HAP).
• Provide services in-office, via telehealth, and in the field by meeting clients where they are.
• Connect clients to community resources and social supports; adjust referral processes for cultural relevance.
• Coordinate care with providers (with consent); maintain continuity from assessment through discharge.
• Apply evidence-based approaches (Motivational Interviewing, Trauma-Informed Care, Harm Reduction).
• Collect, organize, and interpret behavioral health and psychosocial data.
• Document services clearly, timely, and compliantly in the EHR.
• Attend required program meetings/trainings; uphold professional conduct and HIPAA.
• Perform additional duties as assigned.

• Prior experience in care coordination or case management (required).
• High school diploma or equivalent (required).
• Familiarity with local community resources and support services.
• Strong interpersonal skills, empathy, active listening, sound judgment, and teamwork.
• Proficient in Microsoft Office, Office 365, Teams, Zoom; comfortable with EHRs.
• Valid CA driver's license; insured, reliable transportation (agency authorization required).
• Professional, courteous relationships with staff, vendors, and partners.

• Associates/Bachelors in Psychology, Social Work, Public Health, Communications, or related field.
• Experience in mental health or social services.
• Bilingual English/Spanish (preferred, not required).
• Based in Madera County.