Housekeeper; Room Attendent

Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed.

• Makes beds neatly with fresh linen (including sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.
• Removes dirty linen.
• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High‑dusts artwork.
• Remove trash, sweep, dust balcony or patio areas as applicable.
• Inspects marketing collateral, replacing expired or damaged items.
• Cleans & disinfects bathrooms including basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.
• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.
• Replenishes room supplies (coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.
• Cleans mirrors, windows, vent cover, glass doors.
• Clean & disinfects kitchen including counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags as applicable.
• Reports room status (vacant/occupied; clean/dirty;
  Do Not Disturb (DND)) in a timely manner to the appropriate persons/departments.
• Reports items that require repair or additional cleaning to the appropriate person/department.
• Restocks housekeeping cart.
• Vacuums hallways.
• Turns in all lost and found articles immediately.
• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.
• Additional duties may be added at any time at the discretion of management.

• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to WOW the guest, demonstrating our motto It’s Better at Baywood.

• Some high school education (grade
  9) preferred.

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on‑the‑job training may substitute for actual hotel housekeeping experience.

• Ability to read, understand, and communicate chemical labels and Safety Data Sheets, instructions.
• Ability to acquire knowledge of applicable franchise standards and procedures.
• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.
• Ability to read and comprehend manuals.
• Ability to positively communicate with guests and co‑workers.
• Ability to work within scheduling guidelines.
• Ability to work with minimal or no supervision.
• Ability to follow schedule and to perform physical labor.
• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

• Walking and Standing:
  Frequently for entire shift; must be able to carry 40 lbs. up to 25 feet.
• Lifting, Push/Pull: 90%; ability to lift up to 15 lbs. regularly; must be able to lift 40 lbs. to the waist, chest, and above the head; ability to push housekeeping cart regularly.
• Bending, Stooping, Reaching: 95% throughout the entire shift; must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Inside:
  Protection from weather conditions, but not necessarily from temperature changes.
• Outside:
  Rarely exposed to weather conditions.