Maintenance Manager​/Chief Engineer

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of the Maintenance/Engineering department. Departmental efforts should maintain established operational standards.

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements Baywood & Brand promotional programs and procedures

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of supplies, placing orders in a timely manner.

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Routinely inspects equipment

• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

• Administers disciplinary action, following company guidelines

• Administers performance appraisals

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location

• Participates in safety initiatives and is an integral part of the Safety Committee

• Completes incident reports, taking appropriate action. Notifies appropriate parties

• Performs role of Manager on Duty as needed

• Participates in the BEAR activities and other company sponsored community service & fundraising events

• Additional duties may be added at any time at the discretion of management

• Maintains a clean and orderly work area free of hazards.

• Maintains adequate inventory of tools and supplies for maximum employee productivity.

• Monitors actual departmental cost by forecasting and comparing forecast to actual.

• Performs special assignments as requested.

• Participates in the MOD program.

• Manages in compliance with established company policies and procedures as well as local, State and Federal laws and regulations.

• Ensures implementation of an ongoing energy conservation program.

• Monitors the level and quality of services performed by outside contractors in accordance with all lease agreements, service contracts, and warranties.

• Ensures implementation of an ongoing preventive maintenance program for equipment and guest rooms.

• Maintains accurate equipment records to include serial numbers and preventive maintenance programs of all equipment.

• Ensures timely response to requests for services by guests, employees, and management to include repair or replacement of all interior fixtures and furnishings.

• Maintains budgeted labor standards by forecasting and comparing forecast to actual.

• Increases the level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality image.

• Maintains emergency procedures and equipment and assists with the implementation of emergency procedures for the safety of guests and employees.

• Additional duties may be added at any time at the discretion of management.

• Maintains a professional image, including grooming, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests…