Shift Lead

Kuppa Joy Shift Lead

At Kuppa Joy, our mission is to Love God, Love People, Love Coffee. For over a decade, we’ve used coffee as a way to connect with our community, foster meaningful relationships, and pursue excellence in everything we do.

While faith is not a requirement for employment, our culture is rooted in growth, integrity, hospitality, accountability, and continuous improvement. We are building something special—and we’re looking for leaders who take ownership of their shifts, care deeply about people, and lead by example.

The Shift Lead plays a key leadership role in executing daily operations and supporting the store management team.

This role is responsible for leading shifts, delegating tasks, coaching team members, and ensuring the Kuppa Joy experience is consistently delivered. The Shift Lead helps maintain operational standards and creates a positive, high‑performing team environment during each shift.

Shift Leads model Kuppa Joy values and help drive excellence across all five operational pillars:
Customer Service, Food & Drink Quality, Cleanliness, Teamwork, and Asset Protection.

This position is ideal for a dependable, hands‑on leader who thrives in a fast‑paced environment and is ready to grow into higher levels of leadership.

Lead by example to deliver exceptional customer service. Create meaningful customer interactions, set the tone for the shift, and coach team members to prioritize connection and engagement.

Ensure all beverages and food items meet Kuppa Joy standards by following recipes, presentation guidelines, and quality expectations. Support training and provide real‑time coaching to maintain consistency.

Maintain a clean, organized, and visually appealing café. Delegate and execute cleaning tasks throughout the shift and ensure both front and back of house meet company standards.

Lead the floor during assigned shifts by delegating tasks, maintaining flow, and supporting team performance. Provide clear, respectful, and timely coaching to develop team members and improve performance.

Follow all company policies and procedures related to cash handling, safety, and security. Communicate operational needs, report issues, and support smooth day‑to‑day operations.

This job description is intended to describe the general level of work being performed and is not an exhaustive list of all responsibilities. Team members may be asked to perform additional duties as needed.

• Follow all health, safety, and sanitation guidelines
• Adhere to company policies outlined in the Employee Handbook
• Complete required trainings and certifications in a timely manner

• Stand for extended periods of time
• Perform repetitive tasks
• Lift and carry items weighing up to 40 pounds
• Work in a fast‑paced café or joy thru environment

We are looking for candidates who demonstrate:

• Leadership presence and accountability
• Strong communication and coaching skills
• Ability to stay composed and make decisions under pressure
• Reliability, punctuality, and attention to detail
• Ability to lead peers respectfully and professionally
• Coachability and openness to feedback
• A positive, approachable, and professional demeanor
• Desire to grow into higher leadership roles

To be considered for the Shift Lead role internally, candidates must:

• Have a minimum of 4 months experience as a Kuppa Joy Barista
• Be in good standing
• Be consistently meeting or exceeding performance expectations
• Demonstrate leadership maturity, reliability, and ownership of their current role
• Be available to work a minimum of 25 hours per week and meet the business needs with one opening and one closing
• Availability on Saturdays, weekends, and holidays as required

To be considered for the Shift Lead role externally, candidates must:

• Have prior leadership or supervisory experience
• Demonstrate the ability to lead, coach, and hold others accountable
• Show strong communication and problem‑solving…