Parts Specialist

Parts Specialist – O'Reilly Auto Parts

Click to apply for the Parts Specialist role at O'Reilly Auto Parts
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$16.90 - $24.90 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include performance bonuses.

• Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, etc.
• Promptly greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and/or installer service specialists with professional customers as directed.
• Complete assigned company training relevant to position.
• Provide excellent phone service: answer calls, lookup parts and quote prices, recommend premium/related items, offer Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash/cheques, make change, process credit card transactions.
• Process exchanges and returns for credit in a friendly manner per company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, cleaning, etc.
• Prepare merchandise returns to be shipped to the distribution center, assist monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after training completed.
• Perform in-store services such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc. (where state/local laws allow).
• Occasionally drive a delivery vehicle when business needs dictate (must meet company driving record requirements).
• Perform all other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service.
• Ability to multitask: handle customers on the phone and in the store simultaneously.

• Familiar with automotive parts, cataloguing, and weatherly index system.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock Purchase Plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional FSA.
• Team Member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email  or call  option 1 and provide your requested accommodation and position details.