Retail Sales Associate

Overview

WELCOME

This position will be at our Clovis location. 1865 Herndon Ave Ste K Clovis CA 93611. THIS IS NOT A POSITION WITH UPS. WE ARE A FRANCHISE.

We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. The questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If you are selected, you will be called to come into the center to fill out an application in store and meet with the center manager.

Thank You, The Hiring Manager

OPEN AVAILABILITY RECOMMENDED, WEEKEND AVAILABILITY REQUIRED.

The Center Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

This is a sales position; you will be required to meet certain goals on a daily/monthly basis.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Empathizes with and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

• Employee Discounts
• Dental Insurance
• Life Insurance
• Medical Insurance
• Vision Insurance