Store Customer Service Supervisor​/Keyholder

Overview

As a Supervisor, you support the store management team in building a sales and service culture to deliver best‑in‑class service and bring to life a distinctive world of adult beverages and more for our customers.

• Support store operations and build a sales and service culture to deliver best‑in‑class service.
• Assist the service team, merchandising, and front‑end operations.
• Drive sales and deliver key performance metrics (KPMs).
• Lead by example to deliver outstanding customer service, provide a welcoming store atmosphere, and resolve customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

• High school diploma or equivalent (preferred).
• 1–3 years of experience; 1+ year proven supervisory experience within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule, including evenings and weekends.

• Must be 21 years of age or older.
• Walk, bend, and be on feet for 8–10 hours a day.
• Ability to safely lift, load, and handle cases and pallets; climb ladders and lift 50lbs overhead repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, pre‑tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & more!

Regular

Pay range: $18.55 - $25.97 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Total Wine & More is a drug‑free workplace.