Mobile Associate, Store in Store, Bilingual | Retail Sales

Overview

At T-Mobile, we invest in you. Our Total Rewards Package ensures employees receive a competitive base salary and compensation, plus opportunities for wealth building through annual stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees and helping them grow in a dynamic, high-traffic retail environment.

Mobile Associates, Store-in-Store are integral to the Retail Team, bringing the T-Mobile brand to life within National Sales partner locations. They engage customers, create energy around our products and services, and thrive in a fast-paced environment where technology innovations and customer needs constantly evolve. Mobile Associates excel at building relationships, identifying customer needs, educating, demonstrating, and recommending solutions. They strive to meet performance targets and uphold quality of sale metrics.

• Proactively engage with a broad range of customers in a high-traffic retail environment; use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Utilize digital self-serve tools during interactions and onboarding; identify customer needs and apply solution-based selling to demonstrate the value of T-Mobile products and services; guide customers to self-serve and use the T-Mobile app.
• Complete training on in-store experiences, new products and processes; review personal results, current promotions, and updates to stay customer-ready; partner with nearby stores to onboard customers; participate in skills practice, knowledge sharing, store operations, and opening/closing procedures; carry keys and secure assets as required and report any losses.
• Provide customer-obsessed service: engage with customers, build rapport, trust, and loyalty; proactively reach out to potential customers to drive sales; follow up, capture referrals, manage Be-Back processes, and build relationships with new and existing customers; perform price overrides for specialty offers where applicable.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred

• Coaching (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly base pay: $18.00 per hour, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training; eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000, variation based on performance and full-time status. All employees are eligible for a stock grant program.

Benefits include medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and holidays; paid parental and family leave; family building benefits; backups and caregiver support; tuition assistance and coaching; disability and life coverage options; voluntary insurance options; and eligibility for mobile service and home internet discounts, pet insurance, and commuter programs. For benefits details, visit the official benefits page at

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions related to employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated.