Operations Specialist

Position Summary

The Housing & Operations Specialist uses a Housing First approach to support individuals and families experiencing homelessness. They build relationships with clients living on the streets, in shelters, or other temporary housing and help them move into interim and permanent housing. The Specialist connects clients to resources for income, benefits, health care, and behavioral or mental health services to overcome barriers to housing.

They also manage warehouse operations, including organizing, sorting, and preparing donated items and furniture for delivery. On delivery days, the Specialist helps load, transport, unload, and set up items in clients’ homes.

• Assist clients in securing documentation and services needed for housing.
• Support clients in applying for housing, completing paperwork for supportive or subsidized housing, and monitoring progress to completion.
• Ensure smooth transitions to permanent housing and follow clients through services to achieve housing stability and retention.
• Navigate clients to appropriate housing interventions until services are no longer needed.
• Provide all services in a culturally and linguistically appropriate manner, including use of interpreters when needed.
• Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of West Care Foundation.
• Move, clean, and organize furniture.
• Prepare and organize welcome home baskets and warehouse items.
• Load, organize, and deliver furniture using a box truck, assisting with unloading and setting up in clients’ homes.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent communication, documentation, and computer skills.
• Ability to multi-task and maintain confidentiality.
• Demonstrated ability to work effectively with diverse communities.
• Valid driver’s license and ability to obtain and maintain West Care’s vehicle insurance is required.
• Ability to obtain and maintain a successful background clearance.
• During your tenure with West Care there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that West Care may have to comply with. Should this occur, Human Resources or appropriate personnel will inform you.
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.

• High School diploma or equivalent

Not applicable for this position.

Work is performed in an office setting, field, and warehouse setting. Some travel is required, and some outdoor activities may be required.