Operations Associate

Job Description

We are looking to bring an individual onto our team that is eager to learn, take on new challenges and grow their future with a women owned and operated financial planning firm. The individual that we are looking to complement our existing team will be a self‑starter, with attention to detail and excellent communication skills. We have been in business for 35+ years and have a proud history of providing an elite level of professional financial services.

To be successful you will need to be motivated, driven and can think outside of the box in a fast‑paced environment.

• Complete all forms correctly and submit them within one business day.
• File client statements, correspondence, and agreements so that all client filing is completed within five business days.
• Track pending business paperwork; update pending business summary sheet for advisor’s attention when documents are outstanding; track and tally all outstanding work weekly.
• Support for answering client phone calls and transferring calls to planning team or advisors.
• Handle advisor needs proactively.
• Update CRM systems.
• Perform mail merge for mailings.
• Use Community Link to access Commonwealth resources, Morningstar, and other services.
• Use Commonwealth’s services efficiently.
• Make recommendations to systematize and improve office functioning.
• Regularly review Commonwealth news items, technology updates, and e‑mail communications; report pertinent information back to advisor.

• High attention to detail.
• 1–2 years experience in an administrative role, experience in financial services a bonus.
• Demonstrated ability to work in a fast‑paced environment.
• Superior organizational skills.
• Sufficient patience to do repetitive work correctly.
• Ability to fill out forms exactly.
• Proficiency in MS Office Suite (e.g., Word, Excel).
• Ability to follow directions exactly.
• Professional who takes initiative independently.

We are a well‑established woman and locally owned financial planning firm and have been in business for over 30 years.