Telecommunicator​/Dispatch

Responsibilities

Work involves providing administrative support and advanced secretarial support to relieve management and elected officials of recurring administrative details. Assignments are received orally, in writing, or through routine procedures from a designated supervisor that defines objectives, priorities, and deadlines. Additional guidance is provided through federal, state, and local laws, ordinances, regulations, manuals, directives, bulletins, and departmental and city policies and procedures.

Composes, types, and distributes recurring and non‑recurring correspondence. Answers a single‑ or multi‑line phone system; screens and forwards telephone calls; greets visitors; records and relays messages and appointments; disseminates information via telephone, fax, or hard copy. Maintains a calendar of events, cases, and schedules; coordinates and schedules meetings, special events, training, appointments, and related functions. Maintains complex record‑keeping and filing systems;

files correspondence, forms, letters, and tapes; operates a computer for record keeping and document processing. Utilizes a computer and applicable software, calculator, and standard office equipment.

Graduation from high school or GED and experience performing secretarial and administrative assistance work. Knowledge of modern office practices, procedures, and equipment.