GLO – Spares Supply Assurance Manager

Overview

This role has been designed as onsite with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture values varied backgrounds and we have the flexibility to manage our work and personal needs.

Open up opportunities with HPE.

Responsible for managing commodities/categories worldwide, including goods and services that support the company and its customers. Includes setting category strategies; supply base development to meet company and customer requirements; supplier contracting and negotiations; supplier qualification; and establishing quality processes / resolving quality issues. Emphasis is on strategy, supplier development, negotiations, business relationships, quality, cost, assurance of supply and predictability. Develops procurement strategies, policies and tactics required to achieve objectives.

Primary objective is to reduce the cost of supply and meet demand requirements, business and quality specifications, and revenue goals. Adds value to the company through managing performance aspects of major contracts and subcontracts.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values – to partner, innovate and act – we are an organization that plan, source, and provide quality customer and partner experiences. Join us and redefine what’s next for you.

Management Level Definition

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies.

Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Supply Assurance & Escalation Leadership
• Manage complex, high-impact supply escalations requiring cross-functional coordination
• Drive resolution of supply constraints across suppliers, GSS, and internal teams
• Deliver improved supply outcomes aligned to customer requirements
• Support complex case management and escalation governance
• Supplier Management & Strategic Engagement
• Manage supplier performance against KPIs and contractual expectations
• Lead supplier engagement at senior levels
• Drive supply base optimization and long-term supply management
• Influence supplier behavior and alignment to forecast and demand signals
• Support supplier development and strategic initiatives
• KPI Ownership & Performance Management
• Define and manage supply assurance scorecards and metrics
• Monitor and improve key KPIs including:
• Backorder performance
• Lead time attainment
• Turnaround time
• Forecast accuracy
• Pipeline risk
• Consolidate performance reporting and generate executive summaries
• Governance & Process Leadership
• Design and implement Supply Assurance governance frameworks
• Identify process gaps and drive root cause corrective actions (RCCA)
• Lead cross-functional initiatives to improve performance and efficiency
• Standardize processes and reporting across the organization
• Data, Analytics & Decision Support
• Use tools such as Power BI, Vista, and Jira to drive insights
• Develop and leverage supply chain and performance models
• Translate data into actionable supply strategies and improvement plans
• Scrap & Cost Management
• Manage supplier scrap claims and…