BDC Representative - CDJR Valencia

Overview

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Ensures that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Properly process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

This position's starting pay is $20 an hr + bonus

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear
• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide