Teller,Customer Service/HelpDesk Job Clovis area,New Mexico USA,Customer Service/HelpDesk

Position: Full-Time Teller

Description

Performs member transactions, involving paying and receiving cash and other negotiable instruments. Posts deposits, provides account balances and related activities. Must keep accurate records of all transactions.

Essential Duties

Greet members in a professional and courteous manner and perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. Must keep accurate records of all transactions.

Assist authorized members with entrance to safe deposit boxes, sell money orders, and cashier’s checks.

Balance teller drawer at the end of shift and comply with all policy and control procedures. Ensure strict adherence to established security procedures.

Identify and suggest additional services where possible and provide routine information concerning services and direct members to appropriate departments.

Non-essential Functions

Other duties as assigned. May perform a variety of miscellaneous tasks including typing, filing, computer input & answering the telephone.

Scheduling & Benefits

Schedule includes working every Saturday.
Benefits include paid time off (vacation time, sick time, personal absence, holidays), health insurance (medical, dental, vision), 401(k) with company matching, wellness reimbursement, tuition reimbursement, and much more!

Expectations

Provide courteous and professional service by establishing positive and supportive relationships with internal and external members.

Greet members promptly and respond appropriately to member service requests.

Process the average # of transactions per month, established per branch.

Maintain a monthly balancing record established by the Excessive Balancing Guidelines.

Other expectations are summarized on Teller Performance Expectations and Measurements.

Requirements

Education: High school graduate or equivalent
Experience: 6 months cash-handling experience, plus must be bondable.
Knowledge, Skills, Abilities: Must communicate effectively with members, supervisors & co-workers. Perform minor math calculations & balance large amounts of money & negotiable instruments. Demonstrate accuracy & attention to detail and cooperative team spirit. Ability to work in a changing environment & demonstrate knowledge of basic customer service & identifying member financial needs. Ability to deal with stressful situations and to work effectively with busy member traffic and workload and display a professional appearance and good attitude.

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Teller, Customer Service​/HelpDesk

Teller, Customer Service/HelpDesk