H6330 POKER DEALER

Summary of Position

Conducts gambling games such Texas Hold’em, Omaha, Omaha hi low. Deals assigned table games.

Key Responsibilities and Performance/Behaviors

• Ability
• Can explain and demonstrate Hospitality Behaviors and Performance
• Understands where to get the information needed to complete tasks to
• Can explain and demonstrate technical skills used to complete tasks to
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and
• Provide guests with directions or other venue Act upon all

comments/complaints in a prompt, professional and friendly manner.

• Performance
• Performance meets expected results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to
• Supports achievement of Quality Goal; “Do it right the first ”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve
• Behavior
• Service
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from
• Chooses a positive approach in all
• Respects individuality of others; continues to communicate in order to work
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all
• Serves
• Identifies and can communicate needs of guests and
• Takes quick action to serve others in a way that meets/exceeds their
• Identifies ways to improve individual or team’s service to
• Provides service outside job responsibilities if needed to help resort
• Takes ownership of guest problem(s) until it is
• Professionalism
• Meets IMGR&C Appearance
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for
• Informs supervisor of future absence as far in advance as
• Required to work all Marketing Special Events and
• Communication
• Provides information others need to succeed, in time for them to use
• Shares with next shift the information needed for them to
• Listens to others without interruption; acts on their feedback when
• Asks questions to better understand expectations of
• Reports all guest complaints and compliments to Supervisor or
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Team Work
• Puts Success of team ahead of personal
• Helps other team members succeed without being
• Takes action to resolve conflict between
• Helps other departments achieve
• Reports ideas to increase team success and guest satisfaction to Supervisor or
• Does whatever is necessary to help department and resort
• Contributes ideas that support progress and success at shift, team and departmental meetings.
• Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
  • Responsible for providing and ensuring excellent customer service is provided in the Poker area at all time.
  • Deals Poker games and ensures adherence to all regulatory, departmental, and casino polies and procedures and to the Internal Control Structure (ICS).
  • Assists with or completes customer buy-in-
  • Assists with or completes
  • Is alert to all activity at their table at all
  • Ensures all losing hands are picked up and pays winning bets
  • Educates players on the proper rules and procedures of the
  • Responsible for table game security at all
  • Maintains a clean and neat chip rack at all
  • Understands federal currency reporting requirements (Title 31) as it relates to table games player activity.
  • Understands necessary call-outs and announces them
  • Keeps supervisors informed about game mistakes, misdeals and
  • Alerts floor…