Players Club Shift Supervisor

• Base Pay $43,888.00 / Year
• Employee Type Full Time - Exempt
• Manage Others Yes

• Phone
• Email

JOB LOCATION: Buffalo Thunder and Cities of Gold Casino’s

REPORTS TO: Player Development Manager and Promotions Manager

DEPARTMENT: Marketing

FLSA STATUS: Full-Time; exempt

ESSENTIAL FUNCTIONS:

• Supervisory duties:
  Acts as back-up supervisor for employees. Assists with coordinating work assignments and schedules. May assist with initiating disciplinary action. May assist with conducting interviews of new employees. Could have input on performance appraisals and employee training.
• Assists with all promotional activities for casino and special events.
• Conducts inventory of promotional items and prepares monthly reports for assistant manager and manager.
• Assists with slot tournaments, and other special events or drawings.
• Resolves customer complaints.
• Assists with preparing Daily reports by organizing and totaling information.
• Other duties as assigned.
• Must be at least 21 years of age or older.
• Good knowledge of customer relations practices.
• Good knowledge of departmental policies and procedures.
• Ability to supervise and coordinate promotions activities.
• Ability to handle a variety of customer requests and personalities. Must be people oriented.
• Good verbal and written communication skills.
• Skill in using a computer and all applicable programs.
• Basic math, reading, writing and communication skills.
• Knowledge of inventory procedures.

REQUIRED EDUCATION OR COMBINATION OF

EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• 1 year casino experience in promotions required; (2) years preferred
• Plus (1) year administrative/business experience preferred
• Computer experience required

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Exposure to cigarette smoke and noise.
• Some light lifting and carrying required up to 25 pound individual lifts.
• On 24-hour emergency call.
• Required to work weekends, holidays, and overtime.

DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.