H6040 Uniforms Attendant

Inn of the Mountain Gods
287 Carizzo Canyon Rd
Mescalero, NM 88340, USA

Works in the uniform room and distributes uniforms to team members, assures uniforms are in good order at all times.

Key Responsibilities and Performance/Behaviors

• Ability:
  Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understanding of information sources to complete tasks to standard.
• Technical skills to complete tasks to standard.
• Behavioral values or standards needed to complete tasks to standard.
• Ownership of problems and solving them when solutions may not be available.
• Requesting help from others when needed to complete task or goal.
• Complete knowledge and communication of IMGR&C products and services.
• Providing guests with directions or other venue information; acting on all comments/complaints promptly, professionally and friendly.
• Performance:
  Meets expected end results and standards in Key Responsibilities as per SOPs and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• Acts and takes charge to respond to guest or internal customer needs in absence of guidance.
• Responds to change by quickly applying talent and skills in a positive way.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Protects and preserves property of IMGR&C; keeps all areas, equipment, furnishings exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior:
  Meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate to work together.
• Speaks positively about guests, other team members and business in all situations on and off property.
• Treats others with respect in all situations.
• Service:
  Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others meeting/exceeding needs.
• Identifies ways to improve service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until solved.
• Professionalism:
  Meets IMGR&C appearance standards.
• Professionally supports IMGR&C reputation and image.
• Meets IMGR&C policy for attendance; informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Communication:
  Provides information others need to succeed in time.
• Shares information needed with next shift.
• Listens to others without interruption; acts on feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations where resort grounds or equipment do not meet IMGR&C standards to Supervisor or Manager.
• Team Work:
  Puts team success ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

• Performs other duties as assigned.
• Assures uniforms are issued according to policies and procedures.
• Ensures uniforms are in good working order at all times.
• Keeps uniform room clean and in good working condition.
• Assists in maintaining inventory of supplies needed for uniform services.
• Ensures sewing machine used is kept in good working order.
• Keeps logs on uniforms coming and going by team members.
• Ensures returned uniforms are re-cleaned and in good working order.
• Mends damaged uniforms and/or hems new uniforms for team members as needed.

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a…