Room Attendant

Position: Room Attendant FT
Ambience Hospitality is a hotel and property management company. Our clients and owners hire our professional services to operate hotels and other properties on their behalf. As an associate of the property you are an employee under the management of Ambience Hospitality. The following job description covers the basicelements of the job listed, according to the expectations and requirements of Ambience Hospitality.

This job description is not intended to be an exhaustive or all-inclusive list of expectations. Please see your General Manager for specific duties and expectations relevant to the property.

General Overview Perform any combination of light cleaning duties to maintain hotel in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

Tasks Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.

Empty waste baskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

Observe precautions required to protect hotel and guest property and report damage, theft, and found items to supervisors.

Replenish supplies, such as drinking glasses, linens, guest room and bathroom supplies.

Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.

Dust and polish furniture and equipment.

Keep storage areas and carts well-stocked, clean, and tidy.

Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

Move and arrange furniture and turn mattresses.

Hang draperies and dust window blinds.

Wash dishes and clean kitchens, cooking utensils, and flatware.

Sort linens, towels, and other articles, load washing machines, and fold dried items.

Request repair services as necessary.

Sort, count, and mark clean linens and sort them in linen storage areas.

Remove debris from swimming pool areas.

Deliver ironing boards, baby cribs, and rollaway beds to guests’ rooms.

Assign duties to other staff and give instructions regarding work methods and routines.

Replace light bulbs.

Technology Skills Facilities management software (Property Management System)
Inventory management software

Office suite software – word processing, spreadsheet

Job Description Knowledge Customer  Service and Personal Service Able to communicate in English effectively

Public Safety and Security Education and Training Chemistry Skills Service  Orientation Active Listening Coordination Monitoring Time  Management Management of Material Resources Troubleshooting Operation  and Control Equipment selection and Maintenance Abilities Extent  Flexibility Trunk Strength Stamina Information  Ordering Oral Comprehension and Expression Near Vision and Far Vision Problem Sensitivity Work Activities Performing general physical activities

Getting information

Performing for and working directly with the public

Establishing and maintaining interpersonal relationships

Handling and moving objects

Making decision and problem solving

Communicating with supervisors and peers

Room Attendant & Laundry Documenting or recording information

Organizing, planning, and prioritizing work Communicating with persons outside organization

Assisting and caring for others

Training and teaching others

Evaluating information to determine compliance with standards
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