Gold Front Desk Agent

• Base Pay $16.5 / Hour
• Employee Type Part Time
• Manage Others No

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Cities of Gold Hotel

Front Desk Manager

Cities of Gold Hotel

This is a full or part-time, hourly, non-exempt position

Ensure complete guest satisfaction from reservation requests to guest registration through check-out.

• Registers and assigns rooms to guests. Issues room keys and room directions or escort instructions.
• Keeps records of room availability and guest accounts. Computes bill, collects payment, and makes change for guests. Takes and confirms room reservations.
• Handles guest complaints and resolves/troubleshoots to their satisfaction.
• Follows all front desk policies.
• Date-stamps, sorts, and racks incoming mail and messages. May transmit and receive messages via switchboard.
• Answers inquiries pertaining to hotel services, registration of guests, dining, and entertainment, and travel directions.
• Other duties as assigned.
• Must be at least 18 years old
• Knowledge of customer relations practices in the hospitality or related industry
• Knowledge of or ability to learn to handle room registration, reservations, and switchboard operations
• Knowledge of or ability to learn reservations software
• Good verbal and written communication skills
• Ability to handle a variety of customer requests and personalities

• High school or GED
• Hotel or reservation experience preferred
• Some hospitality or related customer service experience preferred

• Hotel/Casino setting. Required to work rotating shifts, weekends, and holidays.
• Standing/Walking, 70%;
  Sedentary, 30%. Lifting and carrying up to 25 lbs.

This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.