Operations Manager - White Sands Missile Range, NM an IHG Army Hotel

WSMR - White Sands Missile Range is unparalleled within the Department of Defense. The community is welcoming and friendly. There are many services and facilities on post to make life comfortable and entertaining. Making it worth exploring the area’s rich cultural and historical heritage.

Whether you are coming for a PCS move or as a guest, we believe you will find your stay with us both worthwhile and enjoyable. White Sands Missile Range Population includes Service Members, Family Members, Civilian Employees, Contractors, and Reservists.

This position Acts as the General Manager in his/her absence.

As Operations Manager, you’ll keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You’ll maximize financial returns, driving the development of people, creating and maintaining unique guest experiences, executing brand standards, and building awareness of hotel and brand in the local community.

Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potentially serious issues.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and manage hotel operations for all or some of the following areas:

Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.

Food and Beverage, which may include Breakfast and/or Sundowner functions, to ensure standards of operation and quality and guest satisfaction are maintained.

Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel; establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure guest rooms/suites, linens, public restrooms, lobby areas, and furnishings, fixtures, and equipment, etc. are clean and/or in good repair. Ensure preventative maintenance programs are in place to protect the physical assets.

Foster positive employee relations and reconcile time edits and payroll administration in compliance with wage and hour regulations.

Ensure guest convenience store, e.g., Convenience Court, Bridgemart, etc. is stocked and maintained in an orderly and appealing manner. Monitor inventory and order replenishments in a timely and efficient manner.

Monitor and report variances against budget, and control labor costs and other expenses.

Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

Comply with federal, state and local laws regarding health, safety and alcohol services.

Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.

Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Must have the legal right to work in this country.

Must reside in the U.S. and be ready for in-person interviews when applying.

Previous extended stay experience or experience in a hotel of similar size and complexity preferred. Must speak fluent English. Other languages preferred.

In the hotel industry we cater for our guests needs 24 hours a day, 7 days a week.

The nature of the hospitality industry requires its team members to sometimes be available for different shifts to…