Senior Manager-Epic EHR Development Lead; Software Development

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Epic EHR Development Lead is responsible for leading the design, configuration, development, and optimization of Epic Electronic Health Record (EHR) solutions across clinical, operational, and revenue cycle domains. This role provides technical and functional leadership for Epic application development, integrations, and enhancements while ensuring alignment with clinical workflows, organizational strategy, regulatory requirements, and Epic best practices.

The Development Lead serves as a subject matter expert and team leader, partnering closely with clinical stakeholders, informatics, IT leadership, and vendors to deliver high-quality, scalable Epic solutions that improve patient care, clinician efficiency, and organizational performance.

• Lead and mentor Epic analysts, developers, and configuration teams across assigned Epic modules
• Serve as the primary technical and functional escalation point for Epic-related development issues
• Define and enforce Epic development standards, build guidelines, and governance processes
• Partner with Informatics, Clinical Leadership, and IT leadership to align Epic development with organizational strategy
• Contribute to Epic roadmap planning, optimization initiatives, and system upgrades

• Oversee Epic application build, configuration, and customization across assigned modules (e.g., Clin Doc, Orders, Cadence, Prelude, Resolute, Willow, Beaker, Radiant, Cupid, MyChart, etc.)
• Ensure Epic development adheres to best practices, security standards, and regulatory requirements (HIPAA, CMS, Joint Commission, etc.)
• Review and approve design specifications, build documentation, and change requests
• Lead complex Epic enhancements, workflows, and clinical decision support development

• Guide development and support of Epic integrations (HL7, FHIR, Bridges, Interconnect, APIs)
• Collaborate with interface and infrastructure teams to ensure reliable data exchange and system performance
• Support testing strategies including unit testing, integrated testing, and user acceptance testing (UAT)
• Oversee Epic upgrades, patches, and special updates

• Translate clinical and operational needs into technical Epic solutions
• Facilitate design sessions and workflow reviews with clinicians and business partners
• Communicate risks, timelines, and impacts clearly to technical and non-technical stakeholders
• Support go-lives, stabilization efforts, and post-implementation optimization

• Monitor system performance, data integrity, and user adoption metrics
• Ensure Epic configurations support patient safety, clinical quality, and reporting requirements
• Identify opportunities for workflow automation, standardization, and optimization

• Demonstrated experience thinking critically and using deep problem solving skills to solve for a large matrixed organization with diverse healthcare delivery teams
• Experience presenting and problem solving with senior leadership
• Bachelor's degree in Information Systems, Healthcare Informatics, Computer Science, or a related field (or equivalent experience)
• 7+ years of Epic EHR experience, including hands‑on build and configuration
• 3+ years in a lead, senior analyst, or supervisory role supporting Epic systems
• Active Epic certification(s) in one or more Epic modules
• Strong understanding of healthcare clinical workflows and operations
• Experience leading complex Epic projects or large‑scale implementations
• Excellent communication, leadership, and stakeholder management skills

• Master's degree in Healthcare Informatics, Business Administration, or a…