Manager, Infrastructure

Description

Summary

The Manager, Infrastructure is responsible for the stability, maintenance, and operational health of the credit union’s core infrastructure platforms across on-premises and cloud environments. This role leads the team responsible for systems administration, hybrid infrastructure, identity services, virtualization, and infrastructure lifecycle management.

This is a hands‑on leadership role that combines people management with active technical involvement. The Manager, Infrastructure participates in complex infrastructure work while ensuring the team maintains secure, well‑maintained, and reliable platforms that support business systems across the organization.

This role focuses on infrastructure platform operations, distinct from the Site Reliability function, which focuses on production application reliability. The Manager, Infrastructure ensures the underlying platforms that applications depend on are stable, secure, and properly maintained.

Essential Functions

Infrastructure Platform Operations

• Lead the operational management of enterprise infrastructure platforms including:
• Windows and Linux server environments
• Virtualization platforms
• Cloud infrastructure platforms (AWS and hybrid environments)
• Identity and access infrastructure (Active Directory, Entra )
• Microsoft 365 infrastructure services
• Storage, backup, and disaster recovery platforms
• Ensure infrastructure platforms are secure, properly patched, and maintained according to organizational standards.
• Maintain system lifecycle management including upgrades, patching, and hardware refresh planning.
• Ensure monitoring and alerting for infrastructure systems are functioning and actionable.

Infrastructure Team Leadership

• Lead and mentor a team of infrastructure engineers and administrators responsible for platform operations and engineering.
• Establish operational standards, procedures, and documentation for infrastructure platforms.
• Provide technical guidance and oversight for infrastructure maintenance and remediation work.
• Serve as the senior escalation point for complex infrastructure platform issues.

Hands‑On Technical Contribution

• Participate directly in complex infrastructure troubleshooting, remediation, projects, and system improvements.
• Support implementation of infrastructure solutions designed by architecture teams.
• Assist with infrastructure upgrades, platform improvements, and system migrations.
• Contribute to automation or scripting efforts that improve operational efficiency.

Infrastructure Reliability and Lifecycle Management

• Oversee infrastructure patch management and vulnerability remediation.
• Ensure backup systems and disaster recovery capabilities are operational and regularly tested.
• Maintain operational visibility into infrastructure health, capacity, and system utilization.
• Lead root cause analysis related to infrastructure platform failures.

Collaboration with Engineering and Production Operations

• Partner with the Site Reliability and Production Operations teams to ensure infrastructure platforms support reliable application operations.
• Coordinate during incidents when application issues require infrastructure investigation or remediation.
• Support infrastructure readiness for new application deployments and platform changes.

Security and Compliance

• Ensure infrastructure systems comply with internal security standards and regulatory expectations (NCUA, FFIEC, GLBA).
• Support audits, regulatory exams, and security reviews related to infrastructure platforms.
• Ensure infrastructure configuration and operational controls align with organizational security policies.

Requirements

Qualifications

Experience

• 6+ years of experience supporting enterprise infrastructure environments.
• 2+ years of leadership or supervisory experience.
• Strong hands‑on experience with technologies such as:
• Windows Server environments
• Active Directory and identity infrastructure
• Microsoft 365 administration
• Virtualization platforms (Hyper
  
  V preferred)
• Hybrid cloud environments (AWS preferred)
• Experience supporting infrastructure in regulated environments.
• The following experience is preferred:
• Operating hybrid cloud environments
• Infrastructure automation or scripting
• Enterprise…