Technical Support Specialist - IT & Mac​/Windows Expert

Position Details

• Title:
  
  Technical Support Specialist I
• College/Division: DACC Dona Ana CC
• Department: 941220-DACC COMPUTER SUPP
• Location:
  
  Doña Ana Community College
• Offsite Location (if applicable):
  Dona Ana Community College Workforce Center
• Salary Rate: 16.83
• Full-time Equivalency: 1.0
• FLSA Status:
  Non-Exempt
• Bargaining Unit:
  American Federation of State, County & Municipal Employees (AFSCME)
• Contingent Upon Funding:
  Not Applicable
• Work Schedule:
  
  Standard (M-F, 8-5)

DACC PC Support Technicians provide IT support to DACC/NMSU faculty, staff, and students. Responsibilities include deploying, installing, configuring, and troubleshooting Windows and macOS computers, mobile devices, printers, and related technology equipment. Technicians diagnose and resolve technical issues, manage software deployments, configure devices within a networked environment, and help maintain reliable technology services and infrastructure.

• Supporting enterprise IT operations, including system imaging, software updates, email systems, antivirus solutions, and mobile device management.
• Collaborating with IT staff to identify, troubleshoot, and resolve network, telephone, and system-related issues.
• Supporting and troubleshooting Apple devices and macOS/iOS operating systems.
• Installing, configuring, and repairing hardware, software, and peripheral devices according to established standards.
• Ensuring proper installation of operating systems, software, and related equipment.
• Configuring end-user devices for centralized authentication systems, including Active Directory and Entra.
• Escalating and reporting system, software, or network issues to central IT as needed.

High School diploma or GED certificate;
Two (2) years of related experience. Completion of a post‑secondary degree or certificate may substitute for years of experience.

• Knowledge of current technological developments/trends in area of expertise.
• Knowledge of customer service standards and procedures.
• Strong problem‑solving and communication skills.
• Ability to determine computer problems and coordinate hardware and/or software solutions.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Ability to analyze and resolve computer problems.
• Ability to perform preventive maintenance on computer hardware and software.
• Ability to write technical instructions on the use of programs and/or program modifications.
• Ability to document work in progress.

Post‑secondary education, such as a college degree, along with relevant technology industry certifications (CompTIA, AWS, Cisco, Microsoft, etc).

Environment:
Work is normally performed in a typical interior/office work environment. Physical Effort:
No or very limited physical effort required. Lifting Requirements:
Requires handling of average‑weight objects up to 10 pounds or some standing or walking. Risk:
No or very limited exposure to physical risk.

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non‑merit factor.