Service Desk Leader: Incident Mgmt & ITSM Excellence
Job in
Clovis, Curry County, New Mexico, 88101, USA
Listed on 2026-05-31
Listing for:
Edgewater Federal Solutions
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Edgewater Federal Solutions is looking for a Help Desk Manager in New Mexico to lead day-to-day service desk operations. You will manage Tier I/II support teams, ensuring excellence in incident handling and customer service while coordinating with cybersecurity and IT stakeholders.
The ideal candidate will have over 5 years of experience in managing support teams with strong incident management skills and a Bachelor's degree or equivalent experience. This role includes oversight of documentation, service quality, and operational discipline.
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