Tier 1 Technical Support Consultant Job Clovis area,New Mexico USA,IT/Tech

Job Description

General
- Independence
  - Demonstrates autonomy with normal / expected day to day activities and duties
- Communication skills
  - Clearly and effectively conveys information to clients
  - Concerted effort to create and maintain documentation
  - Collaborates with colleagues with ease to obtain best possible outcome for both the client and iTEAM
- Adaptability
  - Ability to overcome environmental changes or knowledge gaps (within context of tier)
  - Ability to identify sources of a solution and direction if knowledge is exhausted (Online resources, peers, etc)
- Personal Growth
  - Embraces regular growth and development
  - Seeks opportunities in the company and/or with peers to learn new skills
- Troubleshooting - Within context of tier
  - Demonstrates critical thinking skills, analyzing the available information to make accurate and informed decisions
  - Ability to formulate a plan of action to solve an issue (within context of tier)
Networking
- Network troubleshooting
  - Ability to diagnose network related issues (Ping, port error checking, connectivity checks)
- VoIP
Computing
- Windows Workstation
App Support
- Application support
- Printer support
- AV/AM Installation
- New user creation / offboarding
- PC onboarding / offboarding
Windows Server
- Active Directory
  - User management (Creations, password resets, etc)
Cloud Systems
- Azure Active Directory
- User and group creation, deletion, and management
Exchange Online
- eDiscovery
Security
- General
  - Identification of user best practices in the work place
- Email Security
  - Email / domain whitelist & blacklist management
  - Phishing and malicious email identification
- Defender
  - Incident and alert management (Assigning, status, classification)
  - Alert timeline analysis
  - Remediation formulation given the level of severity (Password reset, machine isolation, etc)
Scripting / Automation
- Level of comfort with utilizing powershell to accomplish basic tasks

Company Description

Netsurit offers managed IT services and consulting for a wide range of clients globally. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognized as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners and a Microsoft Gold Partner.

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