Ops Work Coordinator/Dispatcher
Listed on 2026-06-06
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Language/Bilingual
Technical Support
Storm Duty Requirements
Team members are required to participate in the response/recovery activities related to emergencies and disasters to maintain service to our customers. Team members must work in their normal job duties or other assigned activities, and proper compensation will be provided in accordance with company rules and procedures. Responding to storms is a condition of employment.
Position ConceptServes as the liaison between excavators and Tampa Electric, primarily managing the assignment and distribution of excavation notices received through Sunshine 811 (SSOCOF). Supports damage prevention of underground facilities through ongoing communication with Sunshine 811, excavators, internal and external locating technicians and other Tampa Electric team members.
Level: Field Locating Support Specialist I Primary Duties and ResponsibilitiesServe as the principal point of contact for responding to Tampa Electric underground facility locate requests with Sunshine 811 and resolving excavator issues. Use Sunshine 811’s ticket management system, customer information systems (CIS) and GIS Mapping for researching and responding to excavation, damaged facilities, and other related inquiries. (80%)
- Serve as liaison between excavators and locating technicians using the ticket management system and other methods, including coordinating special activities when excavation work to priority or high‑profile facilities (transmission or network) is identified in the system.
- Utilize GIS Mapping to provide responses to non‑governmental agency requests for utility information in relation to their proposed work in a right‑of‑way.
- Monitor the ticket management system to ensure timely handling of excavation notices, especially emergency, and the company’s positive responses to them.
- Generate after‑hour Emergency Locate requests for Operations.
Respond to inquiries and requests from TECO personnel (such as Risk Management, Legal Services, Building Services, and all ED engineering and operations departments) regarding the location and/or damage of Tampa Electric underground facilities. Provide back‑up on research as needed. (10%)
Support maintaining the ticket management system. (10%)
- Key Internal:
Other team members and all levels of company personnel. - Key External:
Customers on a daily basis; excavators, contract locators, representatives of Sunshine State One-Call.
- Education –
Required:
High School Diploma or equivalent/GED. Preferred:
Some additional courses after high school strongly desired. - Licenses/Certifications –
Required:
None. - Related Experience –
Required:
Minimum of 4 years of administrative and/or technical work experience in Tampa Electric or PGS operations office environment related to the duties and responsibilities of this position. May consider TEC/PGS call center experience involving special assignments/projects relatable to the required knowledge/skills/abilities. Preferred:
Experience in web ticket entry; experience working with MS Office applications (especially Word and Excel) and Work Pro. - Knowledge, Skills, and Abilities (KSA) –
Required:
Must be self‑motivated and able to work independently with little supervision. Must have demonstrated good judgment, ability to organize and prioritize daily work and/or assignments, and maintain effectiveness when handling multiple tasks. Good verbal and written communication skills; competent PC and keyboard skills. Preferred:
Solid knowledge of MS Excel, Word, PowerPoint, CIS, FIMS, TAII, Work Pro, and GIS; knowledge of ticket management system.
Business & Job Knowledge, Judgment, Ownership & Excellence, Produce Results, Teamwork, Work Safely, Ability to Learn.
Benefits- Competitive Salary
- 401k Savings plan with company matching
- Pension plan
- Paid time off and Paid Holiday time
- Medical, Prescription Drug & Dental Coverage
- Tuition Assistance Program
- Employee Assistance Program
- Wellness Programs
- On‑site Fitness Centers
- Bonus Plan
TECO Energy is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national…
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