Director Of Operations

Lost Lake Woods Club Association Director of Operations (General Manager)

Job Description

POSITION TITLE

Director of Operations (General Manager)

Board of Directors

Full-Time, Exempt

The Director of Operations serves as the head of operations for Lost Lake Woods Club, a nonprofit 501(c)(7) organization. The role is responsible for the day‑to‑day management of all club operations, staff, facilities, non‑member revenue, and member services. This role executes the strategic direction established by the Board of Directors while maintaining clear operational authority over staff, budgets, control of service delivery, member satisfaction, and financial and tax reporting.

The position is designed to ensure efficient and compliant operations, high‑quality member experience, and consistent execution of Board‑approved policies and by‑laws, while maintaining appropriate separation between governance and operations.

• Oversee all daily operations including clubhouse maintenance, dining and beverage, golf course, on‑property recreational facilities, lodging, and grounds
• Ensure consistent, high‑quality member experience across all services
• Implement and enforce policies, rules, and regulations established by the Board
• Establish and maintain standard operating procedures for all departments
• Oversee software systems and infrastructure
• Provide IT/office support for committee and board of director activities

• Hire, supervise, train, discipline, and terminate all staff
• Ensure Human Resource practices and compliance with state and federal laws
• Develop staffing plans (seasonal and full‑time)
• Conduct performance evaluations for all employees
• Establish a culture of accountability, professionalism, and service

• Develop annual operating and capital budget for Board approval
• Collaborate with Finance and Audit committee on financial planning
• Manage expenses within approved budget
• Manage payroll and taxes
• Approve routine expenditures within established thresholds
• Provide monthly financial P&L reports, capital and operational variance reports to the Board
• Manage inventory, waste, and retail sales
• Ensure financial software systems appropriately support the operations

• Serve as primary point of contact for member concerns and service issues
• Ensure timely trending and resolution of complaints
• Maintain strong, professional relationships with members
• Support communications and onboarding of new members
• Oversee events, programming, and communications

• Oversee maintenance of all facilities, grounds, and infrastructure
• Develop capital improvement recommendations
• Manage vendor relationships and contracts
• Maintain asset and property records

• Attend Board meetings and provide operational reports
• Advise the Board on operational impacts of decisions
• Execute policies directed by the Board
• Do not independently set policy or governance direction
• Provide technology services as appropriate

• All hourly staff hiring, supervision, and termination
• Recommendations for salaried staff, subject to BOD approval
• Day-to-day operational and financial decisions
• Communication plans and methods
• Budget execution within Board-approved limits
• Vendor selection and management (within budget)
• Operational policies and procedures
• Financial controls, reporting and taxes

• Bylaws or governance structure
• Membership approvals or discipline (unless delegated)
• Budget approval (recommendation only)
• Strategic direction (advisory only)

Area Board of Directors Director of Operations

Strategy:
Defines, Advises & Executes

Budget:
Approves, Development & Manages

Staff:
No direct supervision, Full authority

Daily Operations:
No involvement, Full authority

Policies:
Creates, Implements

Member Discipline:
Decides, Supports

Committees:
Oversees, Coordinates

Vendors:
Oversight (major), Manages