Recovery Operations Supervisor

Recovery Operations Supervisor

Location:

Name Linked, New Mexico Remote

:  | Job Location s: US-NM | Category:
Operations | Type:
Regular Full-Time | Work Arrangement:
Hybrid

Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment. We are committed to supporting underserved communities hit hardest by the opioid crisis. Since 2014, our local care teams have guided hundreds of thousands of individuals on their path to recovery, helping them reclaim their purpose and dignity through compassionate, collaborative care.

Our evidence-based approach combines medication, group therapy, and personalized support, delivered online and in person by local providers. Founded on the belief that recovery extends beyond the traditional office visit, Groups helps members build a foundation for long-term recovery and the fulfilling lives they want and deserve.

Together with our community partners, public agencies, and health plans, we are raising the bar in addiction health care—and we’re just getting started.

Groups is changing lives. Join us.

The Recovery Operations Supervisor at Groups plays a critical leadership role by driving operational excellence and ensuring the delivery of high-quality, member-centered recovery support services. This role oversees the operations of multiple sites, including the supervision of the Recovery Support Coordinator team, which supports members with Health Related Social Needs (HRSNs) and care coordination as they navigate their recovery. The Supervisor is accountable for regional and state-level key performance indicators (KPIs) such as task management, member engagement, retention, census growth, Profit and Loss (P&L) performance, and employee satisfaction.

They also ensure adequate office coverage, schedule management, coordination across sites, and the procurement of supplies and equipment. The Recovery Operations Supervisor partners closely with the Clinical Supervisor and other regional leadership to foster effective team‑based care, optimize workflows, and uphold the Groups’ mission of improving overall recovery and changing lives.

Schedule: Monday - Friday 9:00am-5:00pm PST

• Occasional travel required
• Occasional evenings and weekends required

Salary: $62,000 - $80,000

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Leadership and Team Management

• Lead, coach, and develop a multi‑location team of Recovery Support Coordinators to deliver high‑quality recovery support and care coordination services to address HRSNs and improve overall recovery.
• Provide direct supervision, guidance, and performance feedback through regular touch basises, coaching sessions, and evaluations.
• Foster a positive, inclusive, and mission‑driven team culture that reflects Groups’ values and standards.
• Coach Recovery Support team on managing complex cases, improving their communication and team‑based care skills.
• Ensure adherence to Recovery Support workflows, policies, and procedures.
• Support employee professional development through structured onboarding, goal setting, coaching, and continuous training.
• Deliver effective onboarding for all new team members, ensuring clear understanding of expectations, workflows, and organizational culture.
• Ensure consistent adherence to company policies, workflows, and compliance standards.
• Act as a visible leader in the field, providing direct in‑person support and mentorship, particularly during new staff onboarding or operational transitions.
• Drive the implementation of change initiatives across the team.

Operational Oversight

• Oversee and optimize day‑to‑day operations across multiple sites, focusing on efficiency, safety, service delivery, member outcomes, and adherence to workflows and documentation standards.
• Drive accountability for regional and state‑level KPIs, including member engagement, retention, census growth, office‑level financials, performance, and employee satisfaction.
• Ensure adequate office coverage, schedule management, and coordination across sites, including procurement of supplies and equipment.
• Conduct regular quality and compliance…