Program Manager

Goodwill Industries of New Mexico is seeking to hire an experienced professional program manager to provide oversight and supervision for their Third-Party Assessment (TPA) program team. The TPA program team conducts in-home assessments for individuals receiving Medicaid Waiver services in New Mexico. The individual hired for this position will provide supervisory oversight to the team assigned and interact daily with the medical community contractor.

In addition to supervisory responsibilities, the role includes daily quality control review of In‑home‑assessment (IHA) reports, accurate and timely transfer of reports to contractor and maintain a scheduling system for the team to ensure accurate and efficient completion of monthly IHAs reviews.

GINM offers competitive pay, health insurance, a retirement program, work‑life balance, alongside other benefits.

Salary starting at $50,471/year, negotiable depending on qualifications.

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Develops a strategic plan for all program functions.
• Establishes, implements, and communicates goals, objectives, policies, and procedures in accordance with program guidelines and strategic plan.
• Contributes to program effectiveness by identifying short‑term and long‑range issues and goals that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of actions; implementing directives.
• Achieves the financial objectives by preparing, administering and monitoring budgets.
• Reviews, approves and submits monthly billing, ensuring accuracy and timely submission for programs.
• Reports monthly participant satisfaction information.
• Administers, manages and monitors program databases as related to specific programs Trackit!, HMIS, SPARQ etc.
• Oversees program case records for accuracy, completeness and compliance.
• Ensures that program data, records, files, etc. are kept in strict confidentiality in accordance with the Privacy Act.
• Coordinates participant services with other agencies and employers.
• Gathers and reports monthly persons served information for all program participants by the first of each month.
• Assists with proposals and grants to secure additional funding or refunding and grant monies for continuation and expansion of program services.
• Represents Goodwill at community events to increase awareness and public understanding of Goodwill’s mission and services.
• Hosts regular staff meetings to ensure communication among staff regarding department related activities.
• Develops partnerships for services, referrals and the overall benefit of GINM with local business, agencies, non‑profits and governmental entities.
• Prepares and presents reports on the status, activities and plans for current and future operations; keeps leadership and other departments informed of status of department activities by attending meetings and submitting reports.
• Maintains professional and technical knowledge and develops referral services by conducting research; attending workshops, conferences and seminars; establishing networks; conferring with representatives of contracting agencies and related organizations.
• Contributes to the organization’s effectiveness by offering information and opinion as a member of the management team; integrating objectives with other functions; accomplishing related results as needed.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served and staff under his/her supervision.
• Responsible for CARF compliance and maintaining standards in areas of responsibility.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Performs other incidental and related duties as required and assigned.

Directly supervises program staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities includes interviewing, hiring and training employees; providing feedback and coaching; planning,…