Senior Operations Manager

Responsibilities

• Responsible for leading a safe, high performing operations team which may include multiple levels, functions, facilities, and/or commodities while driving the efficient use of resources.
• Establish a culture of process adherence and continuous improvement.
• Effectively lead and implement daily operations, cyclical processes and special projects.
• Set and achieve business area goals that align with corporate and business unit strategies, goals and objectives, as well as process and performance, customer satisfaction, and reliability metrics.
• Provide visible safety leadership and drive continuous improvements to achieve desired safety goals.
• Develop strategies to achieve safety plan results.
• Oversee and develop safety leaders to ensure a safety conscious work environment.
• Contribute to site safety performance improvement by holding workers, supervisors, and self accountable for safety.
• Manage team performance through focus on operational efficiency metric trends across areas of responsibility.
• Ensure and reinforce the importance of process adherence and data integrity.
• Drive continuous improvement efforts to define and shape opportunities that drive customer satisfaction and reliability.
• Achieve safety, productivity, customer service, and reliability targets by conducting and implementing the strategic planning for area of responsibility.
• Develop and effectively manage organization budgets and business plans.
• Identify and implement process improvements.
• Ensure execution of plans/metrics.
• Establish workforce/development planning practices to build strong, competitive teams and effectively manage performance.
• Select, optimize, plan and direct the workforce used to provide safe, reliable, compliant operations, and ensure stakeholder satisfaction.
• Serve as primary contact for issue resolution involving labor relations.
• Build and maintain effective internal relationships.
• Foster an environment of collaboration within own organization and across stakeholders.
• Design and develop solutions that meet customer/stakeholder needs.
• Remove obstacles and provide assistance to team members to improve project and work performance.
• Manage and guide the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
• Ensure crews are qualified to perform work responsibilities.
• Establish, monitor, and track processes to ensure regulatory compliance.

• Seven or more years in design, construction, operations or maintenance of utility systems/power generation plants or related industries/fields.
• Bachelor's Degree or equivalent combination of education and experience.
• Demonstrated expertise in business area standards, procedures, and applicable government/environmental regulations.
• Three years supervisory experience.
• Knowledge of and demonstrated ability to administer/work within union labor agreements.
• Operational knowledge of work and asset management and analytical/reporting applications.
• Ability to effectively communicate and lead company and business area strategies and objectives.
• Proven results at setting, driving performance and operational metrics and achieving process adherence.

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• operations management
• process improvement
• safety leadership
• budget management
• performance metrics
• regulatory compliance
• project management
• data integrity
• workforce planning
• utility systems design

• leadership
• communication
• collaboration
• accountability
• problem-solving
• strategic planning
• team management
• customer satisfaction focus
• relationship building
• performance management

• Bachelor's Degree
• supervisory certification
• safety certification
• project management certification
• compliance certification
• utility management certification
• operations management certification
• leadership training
• continuous improvement certification
• environmental regulations training