Senior Director, Service Manager

At ABB
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ELSE Regional Manager Americas

As the Senior Director, Service Manager you will lead the Electrification Service team in the West US region, which comprises 18 states across five time zones. Additionally, you will manage a nationwide Digital Automation and Controls (DAC) Center of Excellence, with a team that is based in Sacramento, California. You will be responsible for P&L results with full accountability of running the day-to-day operations, integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

This role is contributing to the Electrification Services Division in the United States.

• Lead end-to-end service execution and operational performance across the West Region, including responsibility for the national Digital Automation & Controls Center of Excellence (DAC COE).
• Own full regional P&L performance, driving financial results, productivity, operational excellence, customer satisfaction, and continuous improvement initiatives.
• Direct multi-functional teams across manufacturing, assembly, project management, and field service to deliver high-quality service execution and consistent customer outcomes.
• Develop and execute regional and national services growth strategies in partnership with sales leadership and engineering teams, while building strong customer relationships and expanding service opportunities.

• Bachelor's degree in business operations, electrical engineering, or similar is required
• 10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment
• 5+ years of experience managing or supervising operations team(s)
• Strong background in managing P&L for multiple lines of business
• Ability to travel up to 20% of the time

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

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• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options:
  Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to…