Supervisor, Office Support (HCA​/ISD #7725

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Job Requirements & Classification

Description:

Interviews are anticipated to be conducted within two weeks of closing date.

This job posting may be used to fill multiple vacancies.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees continuous growth and wellness.

The Supervisor, Office Support will:

• Devote a substantial portion of time to assigning and directly supervising the work of at least two (2) full-time equivalent employees;
• Provide and coordinate administrative support services for the Health Care Authority (HCA) Income Support Division (ISD) County Offices, County Director, Line Managers and staff;
• Provide support services for all areas of client and customer service in the reception area, to include handling information requests, and performing clerical and secretarial functions;
• Direct and coordinate the execution of fiscal, property management, personnel, and management information systems activities;
• Supervise and direct the clerical unit, ensuring that the unit meets standards set by state and federal guidelines, as well as incentive measures.

The Supervisor, Office Support is responsible for:

• Devoting a substantial portion of time assigning and directly supervising work of at least two (2) permanent/full-time employees;
• Coordinating general office functions such as secretarial, bookkeeping, property management, procurement, information systems, or personnel duties; and provide training to staff;
• Acting upon leave requests, conducting annual performance evaluations, and recommending disciplinary actions;
• Conducting training of personnel; may interview and recommend selection of applicants;
• Providing career coaching through mentoring and arranges for outside training opportunities when possible.

• External customers including employers, Courts, and contractors;
• Internal customers including the County Director, Line Managers, field staff, Attorneys, State Disbursement Unit, and The Centralized Enforcement Unit.

The Ideal Candidate has experience:

• Identifying and analyzing problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations;
• Responding to inquiries from staff in regard to personnel issues utilizing State Personnel Office (SPO) rules and regulations as well as HCA policies and procedures;
• Utilizing excellent communication skills (both verbal and written);
• Utilizing professional etiquette while communicating in person or on the telephone;
• Organizing, prioritizing, being detail oriented and focused;
• Supervising, monitoring, and evaluating staff;
• Listening effectively and clarifying information as needed.

High School diploma or equivalent and two (2) years experience in office administration, customer service, records management technique and procedures, basic accounting, and/or business administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Must possess and maintain a valid Driver's License. Must obtain a Defensive Driving Certificate.

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.

This position is not covered by a collective bargaining agreement.