Recovery Operations Supervisor

Overview

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The Recovery Operations Supervisor at Groups plays a critical leadership role by driving operational excellence and ensuring the delivery of high-quality, member-centered recovery support services. This role oversees the operations of multiple sites, including the supervision of the Recovery Support Coordinator team, which supports members with Health Related Social Needs (HRSNs) and care coordination as they navigate their recovery. The Supervisor is accountable for regional and state-level key performance indicators (KPIs) such as task management, member engagement, retention, census growth, Profit and Loss (P&L) performance, and employee satisfaction.

They also ensure adequate office coverage, schedule management, coordination across sites, and the procurement of supplies and equipment. The Recovery Operations Supervisor partners closely with the Clinical Supervisor and other regional leadership to foster effective team-based care, optimize workflows, and uphold the Groups’ mission of improving overall recovery and changing lives.

Schedule: Monday - Friday 9:00am-5:00pm PST

• Occasional travel to Washington and Oregon to support expanding operations, with other locations to be determined.
• Occasional evenings and weekends required

Salary: $74,977

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Lead, coach, and develop a multi-location team of Recovery Support Coordinators to deliver high-quality recovery support and care coordination services to address HRSNs and improve overall recovery.
• Provide direct supervision, guidance, and performance feedback through regular touch bases, coaching sessions, and evaluations.
• Foster a positive, inclusive, and mission-driven team culture that reflects Groups’ values and standards.
• Coach Recovery Support team on managing complex cases, improving their communication and team-based care skills.
• Ensure adherence to Recovery Support workflows, policies, and procedures.
• Support employee professional development through structured onboarding, goal setting, coaching, and continuous training.
• Deliver effective onboarding for all new team members, ensuring clear understanding of expectations, workflows, and organizational culture.
• Ensure consistent adherence to company policies, workflows, and compliance standards.
• Act as a visible leader in the field, providing direct in-person support and mentorship, particularly during new staff onboarding or operational transitions.
• Drive the implementation of change initiatives across the team.

• Oversee and optimize day-to-day operations across multiple sites, focusing on efficiency, safety, service delivery, member outcomes, and adherence to workflows and documentation standards.
• Drive accountability for regional and state-level KPIs, including member engagement, retention, census growth, office-level financials, performance and employee satisfaction.
• Ensure adequate office coverage, schedule management, and coordination across sites, including procurement of supplies and equipment.
• Conduct regular quality and compliance audits.
• Lead and support the launch, decommissioning, or transition of new office locations, including staffing, community outreach, and operational setup.

• Partner with leadership on regional growth initiatives and ensure operational readiness for expansion.
• Collaborate with clinical leadership to ensure integrated, member-centered care delivery, partnering on individual team performance and interdisciplinary collaboration.
• Lead recruitment, hiring, and onboarding of Recovery Support Coordinators alongside clinical leadership, in partnership with the Clinical Supervisor when applicable.
• Maintain general knowledge of healthcare, insurance, and social service systems in operational regions.

• Track and analyze performance metrics to create and implement actionable data-driven improvement plans.
• Provide regular performance reports to state and regional leadership, and assist with site audits for licensing, accreditation, and managed care organizations.
• Maintain accurate, timely documentation within the Electronic Health Record (EHR) and other systems, including quality chart reviews and observations for the Recovery Support Coordinator team.
• Partner with state and organization leadership to align operations with organizational goals and implement pilots and process improvements.
• Serve as a liaison between operational, clinical, and community-based stakeholders to ensure integrated service delivery and address escalated feedback from members or external stakeholders promptly and effectively.
• Support and lead special projects, including project management and oversight for the rollout of new initiatives and expansion efforts, as well as evaluating performance and making data-driven improvements.
• Participate in regular communication around openings,…