Sales Manager, Contemporary, Designer RTW, Women's Apparel

Sales Manager

Salary Range: $78,007 - $97,509*

Neiman Marcus is a leading luxury retailer that offers a curated selection of fashion, beauty, and home products across 36 stores, digital channels, and remote selling, and is part of Saks Global’s portfolio of world‑class luxury retailers. The company is experiencing growth and transformation, providing opportunities for career advancement across retail, distribution, digital and corporate functions.

• Recruit, onboard, and develop new team members, creating a talent bench.
• Coach and mentor associates to build client‑eling skills and high‑performance selling behaviors.
• Enforce department policies and procedures while ensuring all associates understand them.
• Evaluate and calibrate performance and productivity for direct reports, providing feedback and follow‑up coaching.
• Lead brand‑building efforts, leveraging social media and influencer presence to enhance client relationships.
• Drive continuing education for the team, focusing on product knowledge, client events, and targeted selling.
• Promote a positive, recognition‑driven culture and resolve conflicts promptly.
• Empower team to own internal and external customer issues and resolve them quickly.
• Oversee scheduling, balancing business needs with the promotional calendar.
• Create a culture of trust, collaboration and candid communication.
• Exhibit Saks Fifth Avenue culture and values through friendly, upbeat customer service.
• Plan and support client appointments to maximize results and inform about in‑store events.
• Execute client‑development initiatives with store leadership, marketing, vendors and merchants.
• Build and maintain a collaborative customer‑service team, handling escalations.
• Use data to identify spending patterns and opportunities to increase wallet share and repeat business.
• Lead acquisition and retention of new clients through marketing tools, social media, referrals and networking.
• Utilize clienteling tools for personalized service based on customer history.
• Stay informed of new merchandise to maximize selling potential.
• Drive sales and growth by developing client advisors and relationships.
• Develop detailed plans and manage execution, adjusting for risks and roadblocks.
• Monitor customer trends and adjust processes accordingly.
• Ensure audit compliance of inventory controls.
• Stay informed of industry trends and competitors to identify new opportunities.
• Track progress against departmental strategies and share best practices.
• Make data‑based decisions, analyze problems and propose viable solutions.
• Champion change initiatives, explaining benefits and challenges to the team.

• Relevant experience leading a team, with direct supervisory responsibilities.
• Proven track record of success managing a selling and operations workforce that achieves business results.
• Proficiency with clienteling tools, social media (social selling) and Google Workspace.
• History of building, motivating and coaching teams to achieve objectives.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Ability to stand, bend, climb stairs and lift up to 10 pounds.
• Willingness to work a flexible schedule including evenings, weekends and holidays.
• Preferred:
  Luxury retail fashion experience.
• Preferred: 4‑year degree.
• Continuous skill growth through training, coaching and career experiences.
• Working knowledge and appreciation of Saks Fifth Avenue business and the fashion industry.
• Adaptability to diverse situations and people.
• Creativity and resilience in responding to unexpected changes.
• Maintains high personal standards.
• Maintains a customer‑centric mentality.

• Comprehensive benefits package (medical, vision, dental, 401(k), basic and supplemental life insurance, disability insurance and optional voluntary benefits).
• Employee discount.
• Eligibility for bonus program.

Saks Global is an equal‑employment‑opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.  is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.