Operations Associate - North Plains Mall

Primary Responsibilities

• Customer Service – you maneuver around the store at a fast pace, working with all the latest merchandise; when a customer asks a question or requests assistance, you are their point of contact.
• Executes pricing and signing – you can change ticket prices and signing on merchandise across the store faster and better than anyone.
• Replenish and restock the store – you understand the needs of the customer; when merchandise is getting low, you assist sales floor peers and leaders by pulling and preparing merchandise for the floor so all customers have styles and sizes they need.
• Receive and unload merchandise – you work with co‑workers to unload a truck and prepare merchandise in the backroom.
• Backroom standards – you keep the stockroom safe, clean, and organized.
• Omnichannel – you contribute to omnichannel efforts including buy online pickup in store, ship from store, order delivery and returns, shipping online orders, and merchandise receiving.
• Merchandise strategy – you take plans communicated by leadership on where to place merchandise and execute the plan with efficiency and detail; you understand merchandising standards and work to deliver an outstanding customer experience.
• Participate in a learning environment – you absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

• Results – solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership – provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
• Intensity – proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.
• Work experience – 1–2 years retail experience.

If eligible, we offer a competitive benefits package including medical, dental, and vision coverage; term life insurance; paid vacation/holidays; and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store‑hourly associates scheduled to work on a designated holiday will receive additional compensation.

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USD $12.50 per hour – USD $15.63 per hour.