Service Technician

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures.

The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Service/Repair Technician 1 is entry level in the service technician occupation requiring fundamental knowledge of mechanical and/or electrical aptitude with some troubleshooting experience. Responsible for providing on‑site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on‑call, after‑hours, holiday, and weekend on‑site repair support.

• Installs basic mechanical commercial food equipment and assists in more advanced installs as needed.
• Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
• Completes and documents preventative maintenance on basic mechanical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

This position has no direct or indirect supervisory responsibilities.

• High school diploma or GED and,
• 0-2 years of electrical/mechanical experience

• Associates Degree or Vocational Certificate is preferred.
• Mechanical or electrical experience is preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

• Position/Location dependent.

• Mechanical Aptitude – demonstrates mechanical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
• Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
• Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.
• Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.

• Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
• Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions)
• Ensure they are following workflow processes (e.g., Inspection accuracy)
• Understanding and promoting sales/lead opportunities to assist in creating customer-focused strategies for fostering business relationships (e.g., equipment leads, contract leads, water treatment order leads).
• Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as…