Ramp Agent​/Airside Experience Specialist - SAF

Airside Experience Specialist

$500 Sign-On Bonus

As the face of our private aviation terminal, the Airside Experience Specialist delivers a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care.

• Operate ground service equipment and perform aircraft ground services while engaging guests with professionalism.
• Work flexible schedule including nights, weekends and holidays; thrive in outdoor environments around active aircraft and varying weather conditions.
• Conduct airside operations safely and efficiently in accordance with established policies and SOPs.
• Collaborate with all team members, guests, clients, vendors, and aircraft crew members to ensure service needs are met; service includes fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering, and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and report safety concerns to stakeholders.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
• Load and unload luggage and cargo into/out of aircraft and from/to PAT, guest vehicle or other transportation modes.
• Provide professional and friendly guest service while exhibiting a positive attitude to everyone at all times.
• Offer safe and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Handle fuel quality control, receipt, inventory and maintain accurate documentation.
• Comply with and enforce all operational, safety, guest service, security and emergency response procedures.
• Submit accurate records of time worked and activities performed.

• High School Diploma or GED.
• Minimum age 18 and legally authorized to work in the jurisdiction.
• Pass company background checks, drug tests, airport security badge requirements and insurance eligibility.
• Excellent vision and coordination; pass color vision test for fuel inspection.
• Valid state driver’s license (CDL may be required in some locations).
• Good judgment and ability to follow supervisor directions.
• Preferred: 3–6 months experience or training in aviation, customer service, or related field.

• Hospitality
  
  Skills:
  
  Excellent guest service with energetic, outgoing, and guest‑obsessed personality; anticipate guest needs.
• Language
  
  Skills:
  
  Read and comprehend safety documents and communicate in English.
• Math
  
  Skills:
  
  Perform simple arithmetic.
• Physical Ability: Operate and work in motor vehicles and ground support equipment; perform tasks from elevated heights.
• Critical Thinking: Carry out multi‑step instructions; handle standardized situations.
• Interpersonal
  
  Skills:
  
  Work well with others and collaborate effectively.
• Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail.
• Computer
  
  Skills:
  
  Use a computer and email; learn company software; complete computer‑based training.
• Task Management: Successfully complete Signature training programs.

Pay range: $19.00 to $22.00 per hour.

• Medical/prescription drug, dental, and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid maternity leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.