Business Operations Manager

The Business Operations Manager is responsible for leadingday-to-day operational and administrative functions while driving customer satisfaction, operational efficiency, and continual improvement across assignedbusiness units. This role partners closely with Operations, Sales, Customer Support, and Leadership teams to ensure consistent execution, strong customer retention, and alignment with company goals and core values.

The Business Operations Manager plays a key role in supporting customer growth, improving internal processes, developing employees,and ensuring operational excellence across administrative, customer support,and business operations activities.

• Leadand support business operations teams by setting clear expectations,driving accountability, and promoting JM Test Systems’ core values.
• Plan,organize, and oversee operational and administrative activities to support company objectives and customer satisfaction.
• Monitorworkflows, operational performance, and service execution to ensure workis completed accurately, efficiently, and on time.
• Support implementation of operational process improvements, policy updates, and organizational initiatives.
• Partner cross-functionally with Operations, Sales, Calibration, ESL, Onsite, and Customer Support teams to improve communication and execution.
• Overseeadministrative support functions including office operations, records management, purchasing coordination, and facility-related support activities.
• Monitoroperational expenses, supplies, and support-related budgets while identifying opportunities for efficiency improvements.
• Analyzeoperational and customer performance metrics to support business decisions and continuous improvement efforts.

• Overseequote and customer support activity across multiple service linesincluding Calibration, ESL Testing, Onsite Services, and Sales Support.
• Ensure customer requests, quotations, and follow-up activities are monitoredthrough completion to support customer retention and growth.
• Assistin identifying new business opportunities and supporting strategic growth initiatives within target industries and customer accounts.
• Utilizecustomer feedback, retention data, and service metrics to identify trendsand improve customer experience.
• Supportresolution of customer concerns by partnering with internal teams to drive timely communication and issue resolution.
• Prepare and present operational and customer activity updates during leadership and operational meetings.

• Supervise,coach, and develop administrative and operational support employees.
• Assist with hiring, onboarding, training, scheduling, and performance management activities.
• Promotea positive, team-oriented culture focused on accountability,responsiveness, and continual improvement.
• Provide ongoing feedback, support employee development, and help identify growth opportunities within the organization.
• Ensure employees follow company policies, procedures, and safety expectations.

• Support office operations including documentation, reporting, scheduling,procurement coordination, and work order processing.
• Maintain organized work environments and ensure operational resources and suppliesare available as needed.
• Coordinate with external vendors and business partners as required.
• Assist with additional operational, administrative, or customer support duties as assigned.

• High school diploma or GED required; associate’s or bachelor’s degree in Business, Operations, Management, or related field preferred.
• 3+years of leadership, supervisory, or operations management experience preferred.
• Experience in customer service, business operations, industrial services, or technical service environments preferred.
• Strong organizational, problem-solving, and decision‑making skills.
• Excellent communication and interpersonal skills with the ability to collaborate across departments.
• Abilityto prioritize tasks, manage multiple responsibilities, and adapt in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Experience with ERP, CRM, or operational systems preferred (Cal Mapp, Sage, Bowler,RDB, or similar systems).
• Experience within calibration, technical service, industrial, or field serviceindustries is a plus.
• Commitment to safety, quality, customer service, and continuous improvement.

JM Test Systems offers a competitive benefits package designed to support our employees and their families, including:

• Medical,Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Life Insurance and Disability Coverage
• Voluntary Supplemental Benefits
• Employee Assistance Program (EAP)
• Opportunities for Career Growth and Internal Advancement

Benefits eligibility and offerings are subject to plan termsand company policy.