Fan Engagement Specialist Customer Service Rep

Benefits

• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

The Fan Engagement Specialist is responsible for creating an exceptional experience for every guest who walks through the doors of Allstar Pizza & More. This role focuses on customer service, order accuracy, hospitality, and maintaining a fun and welcoming environment for families and fans. A Fan Engagement Specialist ensures guests feel valued, supported, and excited about their visit while helping operations run smoothly.

• Guest
  
  Experience:
  
  Welcome every guest with a positive and energetic attitude
• Provide friendly, helpful service to guests and families
• Answer questions about menu items, parties, arena activities, and promotions
• Resolve guest concerns quickly and professionally
• Ensure guests leave with a positive impression of Allstar Pizza & More

• Take accurate food and beverage orders using the POS system
• Deliver orders to guests when needed
• Ensure food presentation meets Allstar standards
• Assist with guest needs throughout their visit

• Help monitor arena games and bounce houses for safety and organization
• Ensure equipment is returned to the proper place
• Assist guests with arena activities and rules when needed
• Maintain a clean and organized guest area

• Keep the lobby, dining area, and guest spaces clean and presentable
• Bus tables and assist with resetting areas for the next guests
• Follow proper cleaning and sanitation procedures
• Support dishwashing and cleaning when needed

• Work closely with Hospitality Hosts and other team members during parties and busy periods
• Communicate guest needs to leadership when necessary
• Assist other departments when the business requires it

• Strong communication and people skills
• Positive attitude and team-oriented mindset
• Ability to work in a fast-paced environment
• Strong attention to detail and organization
• Willingness to learn and accept feedback
• Reliable and punctual

Previous customer service or hospitality experience (preferred but not required).

• Ability to stand for extended periods
• Ability to lift up to 25 lbs
• Ability to move quickly between guest areas

• Guests feel welcomed and appreciated
• Orders are accurate and delivered efficiently
• Guest areas remain clean and organized
• Arena activities stay safe and enjoyable
• Team members support each other during busy times

Fan Engagement Specialists who demonstrate leadership, reliability, and strong performance may grow into roles such as:
Trainer, Shift Captain, Hospitality Host / Party Lead, Operations Leadership.