IT Support Technician; Network Track

Position Summary

The IT Support Technician (Network Track) is an entry-level technology position designed for individuals with strong technical aptitude and an interest in developing toward a future Network Administrator role. This position provides hands‑on experience in campus and district technology support while building foundational skills in network infrastructure, cabling, documentation, and systems reliability.

The role begins with primary responsibility for end‑user and campus technology support, while progressively assisting with network‑related tasks under the guidance of district technology leadership. This position offers a structured pathway for growth into advanced network responsibilities over time.

• Provide frontline technical support for campus and administrative staff.
  
  • Troubleshoot and maintain computers, printers, projectors, interactive displays, and other instructional or administrative devices.
  
  • Assist with device deployments, imaging, replacements, and end‑of‑life refresh cycles.
  
  • Respond to service requests through the district helpdesk system in a timely and professional manner.
  
  • Support classroom and office technology to ensure minimal disruption to instruction and operations.

• Assist senior technology staff with basic network equipment tasks such as switch installations, patching, labeling, and physical setup.
  
  • Learn and support structured cabling practices including patch panels, wall ports, and cable management.
  
  • Help maintain organized, labeled, and documented network racks and closets.
  
  • Assist with maintaining network diagrams and equipment documentation.
  
  • Observe and support basic network troubleshooting processes to develop foundational knowledge of switching and wireless systems.
  
  • Support firmware updates, equipment replacements, and documentation updates under supervision.

• Maintain cleanliness and organization of technology rooms, network closets, and equipment racks.
  
  • Assist with inventory tracking, labeling, and asset management for network and campus devices.
  
  • Support coordination with vendors or contractors for cabling or equipment installations as directed.

• Follow district cybersecurity policies and safe technology practices.
  
  • Report unusual network behavior, unauthorized devices, or equipment concerns to technology leadership.
  
  • Maintain professionalism and confidentiality when working with district systems and data.

• Work collaboratively with the system administrator, CTO, and instructional technology staff.
  
  • Demonstrate initiative in learning networking concepts and district technology standards.
  
  • Participate in training opportunities and skill development activities related to networking and infrastructure.
  
  • Communicate clearly with staff and supervisors regarding technical issues and progress.

• High school diploma or equivalent (Associate’s degree or coursework in IT preferred).
  
  • Foundational knowledge of computer hardware, operating systems, and basic troubleshooting.
  
  • Strong interest in networking and infrastructure technology.
  
  • Ability to learn technical systems quickly and follow documented procedures.
  
  • Strong customer service and communication skills.
  
  • Ability to manage multiple tasks in a fast‑paced K‑12 environment.

• Entry‑level certifications such as CompTIA A+ or Network+ (or willingness to pursue).
  
  • Experience in a school, helpdesk, or technical support environment.
  
  • Familiarity with basic networking concepts (IP addresses, switches, Wi‑Fi).
  
  • Desire to grow into advanced networking responsibilities.

• Ability to lift and move equipment up to 50 pounds.
  
  • Ability to work in ceilings, network closets, and confined spaces.
  
  • Occasional evening or weekend work may be required.

This position is structured as a developmental role. With demonstrated performance, training, and experience, the employee may progress toward increased network infrastructure responsibilities and potential advancement into a Network Administrator position.