Cashier Attendant - Malie

Summary

This position is responsible for handling all cash and card transactions in the store while providing excellent customer service. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise:
We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of:
  Welcoming, Proactive, Seamless, Personalized and Valued.
• Manages financial transactions, assisting customers, and maintaining a clean and organized store environment.
• Wins customers over with your friendliness and impresses them with your attention to detail.
• Able to work efficiently in a fast-paced environment, have strong interpersonal skills, and detail-oriented.
• Prioritizes the safety and provides friendly customer service, ensuring a safe, clean, and well-maintained environment for our customers to enjoy.
• Works in a fast-paced retail setting, you are responsible for driving sales growth through effective merchandise execution and by leading a team that is well-trained to offer world-class service.
• Processes goods and services accurately by using the point of sale system; issues refund for returned merchandise.
• Answers guest questions regarding products or services, and provides information about promotions, policies, and services.
• Resolve guest complaints or escalates issues to management as necessary.
• Adhere to all company policies and procedures regarding cash handling, store security, and compliance with legal requirements.
• Monitor the outside of premises, entrance and exit activities to prevent shoplifting.
• Performs routine maintenance and minor repairs on store equipment.
• Cleans and disinfects restroom facilities including sinks, toilets and urinals, fill dispensers with soap, toilet paper and other items; clean mirrors, walls, light fixtures and windows; unclog drains and toilets.
• Clean and disinfect service islands and fuel pumps.
• Dispenses propane while observing all industry safety standards.
• Performs basic inventory management tasks, such as counting stock, recording inventory levels, restocking shelves and coolers to ensure product availability.
• Handles processing sales transactions, receive payments by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers accurately and efficiently.
• Maintain knowledge of current policies regarding payment, exchanges, and security practices.
• Be able to advise customers on products and services available in the store.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

This job does not require supervisory duties.