Slot Supervisor

Job Details

Job Location:

Twenty Nine Palms Enterprises - Coachella, CA 92236

Position Type:
Full Time

Job Shift: Any

This position is responsible for assisting in the day to day operations of the Slot Department to ensure all customers are given proper customer service, setting the tone for the shift, training department staff, and ensuring all slot machines and equipment comply with established standards. In addition, we strive to deliver our Five-Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise:
We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistently performing our service expectations of:
  Welcoming, Proactive, Seamless, Personalized, and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five-Star Experience Expectations.
• Perform headcounts.
• Monitor all progressive jackpots. (MICS (k) in-house progressive gaming machine standards).
• Refill paper machines.
• Ensure all Slot Personnel are adhering to all Casino and department policies.
• Perform overrides through the system when needed. (MICS (d) jackpot payout standards and (n) cash out tickets).
• Perform the jackpot and head count reports.
• Plan, organize, and execute daily functions to maintain each individual shift based on business demands.
• Discipline employees when needed through the Spotlight 29 guidelines.
• Perform evaluations to ensure employees are on the same mission as the department.
• Communicate problems and concerns to other Casino employees through the chain of command.
• Create requisition for equipment, materials and supplies.
• Monitor and ensure that all employees are using the radios properly.
• Assume administrative responsibilities as assigned by the Department Manager.
• Conduct yearly performance evaluations for subordinate personnel.
• Must have knowledge of Casino Marketing concepts and procedures to ensure the highest level of service.
• Must understand and be able to apply and explain the Gaming Rules of Spotlight 29 Casino.
• Excellent communication skills coupled with a high degree of stress tolerance during normal and peak periods.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors, and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned by Management.
• Able to make difficult decisions in a fair and honest manner in the best interest of the organization.
• Must have strong verbal and written communication skills.
• Must adhere to and enforce Title 31 - Anti Money Laundering violations.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Offers guidance, coaching, and training for any new or revised procedural changes.
• Communicate directly with the Slot Department Management on internal matters, performance issues, and any unresolved matters while overseeing a shift.

The Slot Supervisor manages Slot Personnel and the department's daily operations.…