Customer Care Specialist - Coatesville, PA

Constellation Power Labs Customer Care Specialist

Constellation Power Labs Customer Care Specialist provides customer service for all testing and calibration services. This position is the single point of contact for assigned customers and acts as the advocate for customer care and support. This position coordinates all aspects of customer requests, order entry requirements, scheduling, and status updates. The Customer Care Specialist team works closely with Power Labs technical staff and the Sales and Marketing team in fulfilling customers' testing and calibration needs.

The individual in this position will have good communication skills, build strong customer relationships, and will have a technical acumen for testing and calibration services. Duties also include coordination of customer onsite visits for testing and calibration activities at the customers' facility.

Primary Duties and Accountabilities:

• Responsible for establishing customer priorities that includes ensuring the organization accomplishes customer requirements and expectations.
• Process customer requests for outsourced testing and calibration services and procured materials. Create and manage vendor purchase orders assuring appropriate terms, quality, and technical requirements.
• Manage vendors and keep the customers informed of schedule updates.
• Handle routine request for quotes (RFQs), due date commitments, and expediting of services. Provide status updates, facilitate repair transactions, and schedule pick-up and deliveries to clients.
• Coordinate and schedule customer onsite testing and calibration services.
• Liaison between the support of technicians and engineers in the field performing customer onsite services. This may include processing purchase order (PO) revisions and coordinating technical support of field personnel. Assures that onsite services are closed out to provide value to the customer and Power Labs.
• Responsible for working with Constellation Nuclear plants to ensure equipment availability for outages.
• Work closely with Power Labs Sales and Marketing in promoting the services of Constellation Power Labs.