Bilingual Spanish Client Services Representative

Transcend is a national network provider of transportation and language services supporting the needs of individuals who have physical barriers to transportation as well as limited proficiency in the English language. Transcend’s cutting edge technology and service creates a unique way to help people rise above their limitations.

Why come to work for Transcend?

A 33-year-old family business with over 40% of employees who have been with the company for 15 years plus. A company where promoting from within is how we have grown. A place where hard work and commitment is acknowledged and rewarded.

Training Shift-Mon-Fri 8:00 AM to 4:00 PM (1-2wks) Permanent Shift-Monday through Friday.

12:00 PM EST to 8:00 PM EST

• Professional interaction with customers, clients, and vendors through calls and emails
• Scheduling services on customized interface.

• Intake and management of referrals

MUST BE ABLE TO READ/WRITE/COMPREHEND ENGLISH AND SPANISH FLUENTLY.

-DETAIL ORIENTED

** Bilingual Spanish a must

Have Professional Phone Etiquette

Multi-tasking Ability

Rapid problem solving

Familiar/Comfortable with Data Entry

At least 2 years of Customer Service Experience (preferably call center experience) preferred.

• MEDICAL/DENTAL VISION (after 60 days)
• PAID HOLIDAYS
• Paid Time off and Sick Days
• 401K (after 90 Days)
• Hybrid Remote Schedule Eligibility Considered after Eight Months

Job Type: Full-time

Pay:
From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Hunt Valley, MD 21030 (Required)

Work Location:

In person